I’m newer to the coffee scene. In fact, it isn’t my go-to drink, but I do like it sometimes. When hubby and I were first married, we got a coffee pot. One that made 12 cups. And he’s in the same boat on the coffee drinking as I am. So at that point in time, when we first started drinking it, we’d make a 12-cup pot for 1 cup that we split between the two of us. It was sad really.
Then we finally got a Keurig. That was the best thing for us. After that, we went on a mission to find our favorite type of coffee. We’d buy variety packs, etc. Okay, so now moving to current days….
Since that first Keurig, we now have a Keurig 2.0. Not because we wore the other one out, but we got the 2.0 given to us. Technically, we now have 2, but just use the one. Anyway… This new one cracks me up. I swear it is the “nicest.” It tells me to “Add water Please.” Please. People can’t even say please but here’s my Keurig being nice. I giggle every morning I use it when I see the politeness of the machine.
Okay, get to the point, will I? haha. So a week ago Wednesday night I came down with something. I felt horrible. You have no idea and the longer the day went on, the worse I felt. By that night I almost felt like the walking dead. I wanted something warm. Apple cider or hot chocolate or something. Just something warm to make me feel better. Not coffee, because I didn’t want to be wired at 7:30 at night.
I looked through my K-cups and saw I had both hot chocolate and hot apple cider. I decided on the hot apple cider. So I put it in the machine, placed my cup underneath and it said…. Oops! You have a problem please call this number. WHAT? So I opened the K-cup door and reclosed it to the same message. Grrrr…. So I grabbed the hot chocolate. Closed the door and got the same message. Again, I open it, close it, and the message pops up.
Even though I felt horrible, I was also on the amusement side too. I figured I’d call the number. At least make sure there wasn’t something terribly wrong with our newer Keurig. It was only bought this summer after all.
Keurig Customer Service
I dialed the number and got a number menu. You know, press this number for this and that number for that. Technically I should have pressed 3 or 4 (I don’t remember now) but it said to have your Keurig serial number on hand and ready to go. I didn’t even know where to begin to find that. By the way, if you ever have to… it’s on the back if you remove the lid of the water tank you can see it. The other option that sort of applied to me was press 1 for general info. I pressed 1.
Keurig Customer Service Rep: How can I help you?
Me: Well… (and I tell the short version of my story)
KCSR: Okay, can I have your name. (she also went on to get my email address and number in case we got disconnected.) Can I have the serial number of your machine?
Me: Um… you can if I knew where to find that.
KCSR: Of course ma’am. (then she tells me what I told you above). Okay, thank you, Nicole. When did you buy this machine?
Me: Oh geez, I don’t know… um… this summer sometime. (while in the background I’m throwing my hands around like a crazy woman who doesn’t know the answer)
KCSR: Okay, that works. Now, where did you buy it?
Me: Gosh, such hard questions and I don’t know the answer. I didn’t buy it. It was bought for me.
KCSR: Okay, that’s fine. [chuckling in the background]. Now can you tell me the brand of the K-cups you are using?
Me: No. Okay, yes, I can. (then I proceed to tell her) One is Green Mountain and the other doesn’t really seem to have a brand on the top. All I know is it is Dark Hot Chocolate.
KCSR: Okay, that’s fine. Now, this is going to sound funny, but do they have a white ring around the top of the foil.
Me: [Hesitantly] Nooooo….. Are they supposed to? I know they are K-cup brand. There is a Keurig or K-cup logo on both packages.
So this went on and on. And I’m giving you the short version above… But the more questions she asked me, the funnier I got apparently. At one point she asked me for something and I was like, I’m sorry, you’re going to have to wait. I decided to turn the hot chocolate K-cup over and it dumped all over the counter so I cleaned it up with my hand and I got hot chocolate everywhere.
I’m pretty sure this lady thought I was a lunatic… Maybe I am…
By the end of the conversation, I had her rolling on the floor laughing. That wasn’t really my intention, but at the same time, I wasn’t planning on being rude or anything. You know… I’m sure those customer service people get a lot of upset people. I was annoyed that I couldn’t have something warm but I really wanted to make sure my Keurig wasn’t broken.
So it’s not broken. Apparently, they redesigned the K-cups in 2014. My Keurig won’t run those old K-cups. What’s really crazy is that means my drinks I was trying to drink (you know the hot apple cider and the hot chocolate) were really old. Ewwwww.
The lesson learned… If it has the white rim, it’s new. If it doesn’t… well it apparently isn’t, but at the same time, we have some Black Rifle Company coffee that doesn’t have the white rim. I wonder if she knows that?
Oh and I thanked her for assisting me. I had her laughing a lot. I jokingly said, well I could have called and yelled at you but I wasn’t in the mood. She again laughed and thanked me for not yelling at her. But it truly wasn’t my intention. Man, those guys probably get chewed out a lot. I know I’ve called my fair share and grumbled but I always wind up apologizing and telling them I know it isn’t personally their fault and I’m just upset and I’m sorry, yadda yadda.
So anyway… That’s the story of my Wednesday evening when I was feeling ornery while I felt awful. And like we learned, if you have a newer Keurig, it doesn’t run old K-cups. But who wants old K-cups anyway?